1. Free Delivery Service

At HEALY HEATING LTD, we provide free delivery for eligible orders placed through our website.

Delivery charges are not added during the normal ordering process. We aim to make purchasing heating products simple and convenient for our customers.

2. Delivery Processing Time

Orders are usually prepared within 1-3 working days after confirmation.

During busy periods, seasonal demand, or circumstances outside our reasonable control, preparation times may take slightly longer. We will always aim to keep customers informed where possible.

3. Delivery Timeframes

Most orders are expected to arrive within approximately 3-7 working days after dispatch.

Delivery times may vary depending on product availability, courier schedules, seasonal demand, and other external factors.

4. Delivery Responsibility and Limitations

We carefully prepare products before dispatch and work with reliable delivery partners to support a smooth delivery experience.

However, delivery times may occasionally be affected by circumstances outside our reasonable control, including transportation delays, severe weather conditions, operational interruptions, or unexpected events.

In these situations, we will provide reasonable assistance and work towards resolving delivery concerns as efficiently as possible.

5. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 30 days of receiving your order.

Please provide relevant order details and supporting information so we can review the situation and provide appropriate assistance.

6. Returns and Exchanges Delivery Costs

For the first approved return or exchange request, we provide free return delivery support.

For any further return or exchange requests, delivery costs may be reviewed depending on the reason for the request and the specific circumstances.

We will always communicate any applicable arrangements clearly before proceeding.

7. Delivery Address Information

Customers are responsible for providing accurate delivery details when placing an order.

If incorrect information causes a delivery issue, additional arrangements may be required depending on the situation.

8. Contact Us

If you have any questions about delivery, please contact our team and we will be happy to assist.