Frequently Asked Questions

Find answers to common questions about products, delivery, returns and using heating solutions.
What types of heating products are available?
+

We provide a range of heating products including radiators and portable heaters suitable for different indoor requirements. Product details, specifications and available options are shown on each product page.

How long does delivery usually take?
+

Orders are normally prepared within 1-3 working days. Delivery usually takes approximately 3-7 working days after dispatch, although timing may vary depending on availability and external delivery conditions.

Is delivery included with my order?
+

Free delivery is available for eligible orders. Any specific delivery information will be shown during the ordering process.

Can I return a product if I change my mind?
+

Return requests can be submitted within the stated return period. Products should remain unused, complete and in suitable condition for inspection before a return can be approved.

What condition should returned products be in?
+

Returned products should include original parts and accessories where applicable. Items that have been installed, modified or damaged after delivery may not be accepted.

What should I do if my order arrives damaged?
+

Please contact us as soon as possible with your order details and relevant information. We will review the situation and provide appropriate assistance.

Are portable heaters suitable for every room?
+

Portable heaters are designed for flexible indoor heating needs. Customers should review product specifications and choose a product suitable for their intended space and usage requirements.

How can I contact the support team?
+

You can contact our team through the available contact methods provided on the website. We will respond to enquiries as soon as possible.