1. Company Information

HEALY HEATING LTD operates the website and provides heating and plumbing related products and services.

The website provides information about our heating solutions, including radiators, portable heaters, product details, customer enquiries and service information.

2. Information We Collect

When customers contact us or request information, we may collect information necessary to respond and provide appropriate assistance.

• Name and contact information provided through enquiry communication.
• Details relating to product enquiries or service requests.
• Communication records between customers and our team.
• Technical website information including browser type and general usage information.

3. Use of Information

Information collected is used for the following purposes:

• Responding to customer enquiries.
• Providing product and service information.
• Maintaining accurate business communication records.
• Improving website performance and customer experience.

4. Information Retention Period

Customer enquiry information is normally retained for up to 24 months after the last communication unless a longer period is required for legitimate business record management.

Service-related communication records may be retained for up to 36 months to maintain accurate business information and support future enquiries.

Website technical information may be stored for up to 13 months before being reviewed and removed where no longer required.

Cookie preference information may be stored for up to 12 months to remember visitor preferences.

5. Cookies and Website Technologies

Cookies may be used to support website functionality, remember preferences and understand general visitor activity.

Visitors can control cookie settings through their own browser preferences.

6. Information Security

HEALY HEATING LTD applies reasonable technical and organisational practices to help protect information from unauthorised access, accidental loss or improper use.

7. Third Party Services

Our website may use carefully selected service providers for hosting, technical maintenance and website operation.

These providers only process information required to provide their specific services.

8. Customer Rights

Customers may contact us regarding personal information held by our business, including requests for correction or removal where appropriate.

9. Policy Updates

This Privacy Policy may be updated when necessary to reflect changes to our website operation, services or applicable requirements.

Any updates will be published on this page and become effective when displayed.