1. Return Request Period

Customers may contact us regarding a return or exchange request within 30 days after receiving their order.

Requests received after this period may not be accepted unless there are specific circumstances that require further review.

2. Items Eligible for Refund or Exchange

A refund or exchange may be considered when the following conditions apply:

• The item received is incorrect compared with the order details.
• The product arrives damaged before use.
• The product has a confirmed quality issue affecting normal use.
• The item is unused, complete, and returned in its original condition.
• The request is submitted within the stated return period.

3. Product Condition Requirements

To help us process a return efficiently, products should be returned in a condition suitable for inspection.

• Products should not have been installed or connected.
• All original parts, accessories and included materials should be returned.
• Original packaging should be kept where possible.
• The product should not show signs of damage caused after delivery.

4. Items That Cannot Be Returned or Refunded

Refund or exchange requests may not be accepted in the following situations:

• The product has been installed, modified, or altered.
• The product has been damaged due to incorrect handling or improper use.
• Missing parts, accessories, or packaging prevent proper inspection.
• The return request is made after the allowed return period.
• The product condition has changed significantly after delivery.

5. Exchange Process

If an exchange is approved, we will confirm the available replacement option and explain the next steps.

Exchange requests depend on product availability and the condition of the returned item.

6. Return Delivery Costs

For the first approved return or exchange request, we provide free return delivery support.

For additional return or exchange requests, delivery arrangements and related costs may be reviewed based on the reason for the request.

7. Refund Processing

Once a returned item has been received and checked, we will confirm the outcome of the review.

Approved refunds are normally processed within 7 working days after confirmation.

Processing times may vary depending on external service providers and standard processing procedures.

8. Delivery and Product Issue Disclaimer

We carefully prepare products before dispatch. However, HEALY HEATING LTD cannot be responsible for delays, damage, or issues caused by circumstances outside our reasonable control, including transportation delays, unexpected events, or incorrect information provided during ordering.

We will always try to assist customers and find a suitable solution where possible.

9. Contact Us

If you need assistance with a return or exchange request, please contact our team with your order details and a description of the issue.